Returns, Refunds & Order Changes

Fresh seafood deserves proper care—and so do our customers. If something is wrong with your LYHSeafood order, please contact us so we can help.

Returns

As seafood is perishable and temperature-sensitive, we do not accept physical returns. This helps protect product quality and food safety.

If there is an issue with your delivery, you may still be eligible for a replacement or refund under the conditions below.

When We Can Help

We offer refunds or replacement deliveries for:

  • Seafood that arrives spoiled or unsafe to consume
  • Products damaged during delivery
  • Incorrect or missing items

How to Report an Issue

Please contact us at 9730 9931 within 24 hours of delivery, providing:

  • Your order number
  • A brief description of the issue
  • Clear photos of the affected items and packaging, where applicable

For missing items, please include a photo of the items you received. These details help us review your concern and arrange a suitable resolution.

Replacements & Refunds

Once your request has been reviewed and approved, we may arrange:

  • A replacement delivery, subject to stock availability
  • A refund to your original payment method
  • Store credit, if you prefer

Replacement deliveries are our preferred option when stock is available. We will confirm the arrangement with you.

When Refunds or Replacements Are Unavailable

We are unable to offer refunds or replacements for:

  • Deliveries missed, refused or rerouted by the recipient
  • Incorrect delivery addresses provided at checkout
  • Issues reported more than 24 hours after delivery

Please check your delivery details carefully and ensure someone is available to receive your order.

Order Cancellations & Changes

We prepare seafood specifically for your order. Once processing begins, orders cannot be cancelled or modified.

For pre-orders, changes may be possible before fulfilment. Please contact us as early as possible so we can check whether your request can be accommodated.

Our Promise

We take pride in the seafood we deliver. If something is wrong with your order, let us know—we will review your concern and work with you towards a fair resolution.